Ask for a callback

Ask for a call

1. 1On the request form, turn on Request a callback.
2. 2Enter your number with its country code.
3. 3Pick a windowwindows are two hours long and shown in your own time zone. A faded one is full.
4. 4Choose the language for the call and send the request.

We email you a link with the subject Confirm your callback. Your window is held for 30 minutes while you click it; after that it’s released for someone else.

What happens next

• Requested — we confirm an exact time inside your window, usually within an hour, by email with a calendar invite.
• Scheduled — we email you again 10 minutes before the call.
• Missed — if we can’t reach you after two tries, nothing else happens until you pick a new time or reply by email.
• Done — the length of the call and the notes post to your ticket, and we email them to you.

You can change the time or cancel from the ticket page at any point before the call.