Close, reopen or rate a request
Workloom support, supportUpdated 28 Sept 20262 min read
On this page
Close it
If it’s fixed, choose Close request on the ticket page. Solved requests also close themselves after 7 days.
Reopen it
Not fixed after all? Reply on the ticket, or choose Reopen. You can reopen a request for 30 days after it closes, and it goes back to the person who worked on it. After that, open a new request and mention the old ticket ID.
Rate the answer
When a request is solved we ask how we did: one to five stars, and a note if you like. After a callback you can rate the call too. Every rating is read.
How long we keep it
A request, its replies, files and any phone number are deleted 90 days after it closes. Requests you never confirmed are deleted after 7 days.
Was this helpful?
Tell us, and we’ll improve it.
Related articles
Open a request, and why we email you a link firstGetting help · 2 minTrack a request without logging inGetting help · 2 minSupport hours and how fast we replyGetting help · 2 minAsk for a callbackGetting help · 2 minSTILL STUCK?
Open a request. This article comes with it, so support sees what you already tried.
Attached: Close, reopen or rate a request
Open a requestor request a callback